Terms & Policies
Terms of Use
Updated:
Thank you for using Commons!
The website located at https://usecommons.com (the “Site”) is a copyrighted work belonging to Robin Voice, Inc. d/b/a Commons (“Company”, “us”, “our”, and “we”). The Site may provide login functionality for Customer personnel who have been provisioned credentials by Company. Customer’s subscription to, and use of, the Commons software and services is governed by a separate Software as a Service Agreement and one or more Order Forms (collectively, the “Customer Agreement”). These Terms govern use of the Site but do not replace or modify the Customer Agreement. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms. Our practices concerning personal information collected through the Site are described in our Privacy Policy at https://usecommons.com/legal/privacy.
THESE TERMS OF USE (THESE “TERMS”) SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE. BY ACCESSING OR USING THE SITE, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). IF YOU ARE ACCESSING THE SITE ON BEHALF OF A CUSTOMER, YOU FURTHER REPRESENT THAT SUCH CUSTOMER HAS ENTERED INTO THE CUSTOMER AGREEMENT GOVERNING USE OF THE COMMONS SOFTWARE AND SERVICES. YOU MAY NOT ACCESS OR USE THE SITE OR ACCEPT THE TERMS IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS AND/OR USE THE SITE.
For clarity, the Commons software and services are not offered to the public through the Site on a self-serve basis. Any access to and use of the Commons software and services by a Customer is governed exclusively by the Customer Agreement. In the event of any conflict between these Terms and the Customer Agreement with respect to a Customer’s subscription to or use of the Commons software and services, the Customer Agreement controls.
1. Accounts
1.1 Account Creation
To access certain features of the Site, you must have an account (“Account”). Accounts are provisioned for authorized Customer personnel and may be associated with the applicable Customer’s account. You may be required to provide information about yourself as prompted by Company or the Site. You represent and warrant that all required information you provide is truthful and accurate and that you will maintain its accuracy. You may request deactivation of your Account through the applicable Customer administrator or by contacting Company. Suspension or termination of access associated with a Customer subscription is governed by the Customer Agreement.
1.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
2. Access to the Site
2.1 License
Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your lawful personal or internal business purposes.
2.2 Certain Restrictions
The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; and (c) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site (or on any content displayed on the Site) must be retained on all copies thereof.
2.3 Modification
Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.
2.4 No Support or Maintenance
You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site.
2.5 Ownership
Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Company or Company’s suppliers. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.
2.6 Feedback
If you provide Company with any feedback or suggestions regarding the Site (“Feedback”), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback you provide to Company as non-confidential and non-proprietary. You agree that you will not submit to Company any information or ideas that you consider to be confidential or proprietary.
3. User Content
3.1 User Content
“User Content” means information or content that a user submits through forms or other interactive features of the Site. User Content does not include Customer Data, which is governed exclusively by the Customer Agreement. You are responsible for your User Content and represent and warrant that you have the right to submit it and that it complies with these Terms. Personal information included in User Content is handled in accordance with our Privacy Policy.
3.2 License
You grant Company a nonexclusive, worldwide, royalty-free license to host, reproduce, transmit, and otherwise process your User Content solely as reasonably necessary to operate the Site, respond to your request, and comply with applicable law. Company may permit service providers acting on its behalf to exercise these rights only for those purposes. This license does not apply to Customer Data.
3.3 Site Use Restrictions
You agree not to use the Site to submit, upload, transmit, display, or distribute User Content that: (i) is unlawful; (ii) infringes any third-party intellectual property, privacy, publicity, or other proprietary right; (iii) is fraudulent, intentionally deceptive, defamatory, harassing, threatening, or unlawfully discriminatory; (iv) exploits or harms minors; or (v) violates an obligation or restriction imposed by a third party.
In addition, you agree not to: (i) upload or transmit malware or other code intended to damage or interfere with systems or data; (ii) use the Site to distribute unsolicited or unauthorized messages; (iii) harvest information about other users without authorization; (iv) interfere with or impose an unreasonable burden on the Site or connected systems; (v) attempt to gain unauthorized access; (vi) impersonate another person or entity or misrepresent your affiliation; (vii) use automated tools to create multiple Accounts; or (viii) use automated tools to access, scrape, or mine the Site in violation of our robots.txt file, other machine-readable instructions published by Company, or Company’s written authorization.
3.4 Enforcement
We reserve the right (but have no obligation) to review, refuse and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Site Use Restrictions or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, suspending or terminating your right to use the Site in accordance with Section 8, and/or reporting you to law enforcement authorities.
4. Indeminification
You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
5. Third-Party Links and Services
The Site may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.
6. Disclaimers
THE SITE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE DATE OF FIRST USE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
7. Limitation on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS ($50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
8. Term and Termination
These Terms remain in effect while you use the Site. Company may suspend or terminate your right to use the Site if you violate these Terms or if suspension or termination is reasonably necessary to protect Company, users, or the Site. Any suspension or termination of a Customer’s subscription or access to the Commons software and services is governed exclusively by the Customer Agreement. Termination under these Terms does not terminate or modify the Customer Agreement. User Content will be retained or deleted in accordance with the Privacy Policy and, where applicable, the Customer Agreement. Provisions that by their nature should survive termination will survive, including Sections 2.2 through 2.6, 3 through 7, 9, and 10.
9. Copyright Policy
Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
your physical or electronic signature;
identification of the copyrighted work(s) that you claim to have been infringed;
identification of the material on our services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
The designated Copyright Agent for Company is:
Designated Agent: Robin Voice, Inc. d/b/a Commons Designated Agent
Address of Agent: 3824 Cedar Springs Rd, PMB 213, Dallas, TX 75219
Telephone: (407) 247-1595
Email: legal@usecommons.com
10. General
10.1 Changes
These Terms may be revised from time to time. If we make substantial changes, we may provide notice by email and/or by prominently posting notice on the Site. Unless otherwise stated, revisions become effective when posted. Your continued use of the Site after the effective date constitutes acceptance of the revised Terms.
10.2 Export
The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.
10.3 Electronic Communications
The communications between you and Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if provided in hard-copy form. The foregoing does not affect your non-waivable rights.
10.4 Entire Terms
These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.
10.5 Governing Law
These Terms and any dispute arising out of or relating to these Terms or the Site shall be governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any legal action or proceeding arising out of or relating to these Terms or the Site shall be brought exclusively in the state courts located in Dallas County, Texas, or the United States District Court for the Northern District of Texas, Dallas Division, and each party consents to the personal jurisdiction and venue of those courts.
10.6 Copyright/Trademark Information
Copyright © 2026 Robin Voice, Inc. d/b/a Commons. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
Contact Information
Robin Voice, Inc. d/b/a Commons
3824 Cedar Springs Rd, PMB 213
Dallas, Texas 75219
Email: hello@usecommons.com